111 Call Advisors
Company: London Doctors Urgent Care
Hours: Part-time (Evenings & Weekends Only)
Contract Type: Permanent or *Annualised Hours Contracts (*covering 400 hours over a 12 month period)
Salary: £8.64 per hour plus enhancements
Date Posted: 6/01/17 Closing Date: Ongoing
Vocare Ltd, trading as London Doctors Urgent Care are recruiting for 111 Call Advisors for their 111 Service situated at Hanover House, Norbiton.
Our Call Advisors are pivotal to the provision of an excellent service to people using the NHS 111 service to address urgent care needs.
They are responsible for answering calls to the NHS 111 service, taking and recording demographic details and carrying out an assessment of their needs of the patient, supported by decision support software (NHS Pathways).
Successful applicants will have excellent communication skills, good IT skills, and experience of working in a customer service or health environment.
All applicants will need to successfully complete 2 weeks of classroom based Pathways Training, plus a period of direct and indirect supervision. Post holders will need to be able to offer flexibility in their working hours to meet the needs of the service.
In return, we can offer a competitive salary, an excellent working environment, flexible working hours and being part of a supportive and innovative team with scope for progression.
The Pathways Training will be two weeks Monday to Friday 9am-5pm full-time, to which full attendance is mandatory.